All you need to know about booking with Xenia…

Booking With Xenia

The best way to book a room with Xenia Students is through our online bookings portal MyXenia.

Our simple three-step booking process is simple, safe and secure.

1. Register to Book

The first step is simple; register your interest in booking a room!

You need to fill in a few personal details such as your full name, email address and telephone number. This will only take a couple of minutes to complete. Once sent, a member of our team will be in contact to discuss your booking preferences.

If you would like to register to book for 2021/2022, please click HERE 

2. Pay Your Holding Deposit

Once a member of our team has discussed your booking preferences, you will be asked to pay a holding deposit of just £75! This will form part of your security deposit (£250) which is required to be topped up upon move-in.
Your holding deposit is required to be paid within 48 hours of receiving your booking confirmation, which will be sent by your chosen accommodation.

All useful documents including a draft contract, our booking terms and conditions are all available online here, please ensure you have read these fully before proceeding to book.

3. Email Your Documents

The final step is to provide us with important documents so we can verify your booking. This includes information such as:

• Signed contract
• Photo ID
• Proof of student status

Once you have paid your holding deposit a member of the team will send you a link through DocuSign. This will contain your tenancy agreement, scale of fees, house rules and have a function to upload the required verification documents in order to complete your booking in one easy step!

Once your booking is verified and confirmed by our team you will be provided with full access to MyXenia! MyXenia will give you access to a great variety of useful information including your signed contract, payment details, maintenance requests and even parcel delivery information!

Access

Access will be granted on your move in date.

Earlier access may be requested with a months rent, due to documentation preparation.

View Your Contract

Your electronically signed contract will be visible on the documents page of MyXenia. We advise you read through your contract in detail, paying particular detail to ensure all personal information has been entered correctly.

If you have any questions about your contract, feel free to call us on +44(0)161 974 3575

Maintenance Requests

Got a maintenance issue in your room? No need to worry! Simply login to your MyXenia account and report the issue.

Once reported, a member of our team will be notified and will be in contact to schedule a day and time to view the maintenance issue.

All current and past maintenance issues will also be visible on your MyXenia account.

Documents

Your MyXenia account will give you access to a range of useful documents including your signed contract, booking terms and conditions, content insurance certificate and a Welcome Booklet for your accommodation.

My Forum

MyXenia will also give you access to an online forum, a great way of getting to know fellow residents! The forum will also have a range of topics you can discuss with your housemates including social activity ideas and ideas for improving your accommodation!

How to Rent Guide

Please click here for an easy read guide on renting in England.

Please click here for full information on renting in England.

Right to Rent Guidance

Click here for all documents required for Right to Rent checks.

Guarantor Information

If you are making instalment payments, a UK based guarantor must be provided.

To verify and complete your booking you will need to provide essential guarantor information including their full name, UK address, contact details and proof of income.

If you do not have a UK based guarantor, there are many third-party services who can assist. If you are struggling, please get in touch and we will try to help the best we can.

Please click here to view our draft contract.

Endsleigh Contents Insurance

Confirm your FREE contents insurance

Your contents. Covered.

By partnering with Endsleigh, the No.1 student insurance provider, we’ve arranged free contents insurance for all our students staying with us.

It is important all students confirm their cover to ensure you understand what is and isn’t covered. Plus you’ll also be entered into a prize draw specifically for Xenia Students residents, courtesy of Endsleigh!

Visit confirm your cover to see:

• What is and what isn’t covered
• Key exclusions – where cover isn’t provided
• Policy excess – the amount you pay when you make a claim
• How to make claim
• Personalise cover

We understand students have a limited budget so Endsleigh have launched brand new, unique student insurance options. They have been designed to cover the risks that you may encounter whilst living in student accommodation and away from home.

Paid Your Holding Deposit and Need to Cancel?

During Your 14-Day Cooling Off Period.

After paying your holding deposit you have 14 days to cancel your booking.

If you cancel during this period, you will be refunded the full holding deposit and will not be responsible to complete the terms of your contract.

If you wish to cancel your room within your cooling off period, please contact us on:

Email: [email protected]
Telephone number: 0330 9957 987

After 14-Day Cooling Off Period.

After your 14-day cooling off period, you may cancel your booking if legitimate proof is provided for the following:

• You are not selected into your chosen university
• Your VISA is declined

If you have legitimate proof for cancelling your booking, please contact us immediately on:

Email: [email protected]
Telephone number: 0330 9957 987

Coronavirus remains a health risk, you should stay cautious to help protect yourself and others. Stay up to date with the latest updates by visiting https://www.gov.uk/coronavirus

Whilst Xenia Students strive to offer the best customer service possible, sometimes things go wrong. When it does, we need you to tell us about it to ensure we improve our services going forward.

Our accommodation team, will aim to resolve any issues for you as quickly as possible, so you remain satisfied with our service and to ensure our practices are as clear and transparent as possible. However, should you wish to still raise a complaint, please email your Accommodation Manager; they can usually help resolve most complaints onsite.If the Accommodation Manager is unable to resolve your complaint, please send (via letter or email) your complaint in writing to [email protected]. Our Head Office team will respond to your complaint inline with the time frames set out below:

• We will send you a letter/email acknowledging receipt of your complaint within three working days of receiving it.
• We will then investigate your complaint; this will normally be dealt with by the Lettings Manager who will review your complaint and speak with the relevant parties. A formal written outcome will be provided within 15 working days of sending the above acknowledgement.
• If, at this stage you are still not satisfied, you should contact us again and we will arrange for a separate review of the complaint to be take place by a senior member of staff,
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter
• If you are still not satisfied after the last staff of the in-house complaint procedure you can request an independent review from The Property Ombudsman without charge.

Please note the following:You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Booking With Xenia

The best way to book a room with Xenia Students is through our online bookings portal MyXenia.

Our simple three-step booking process is simple, safe and secure.

1. Register to Book

The first step is simple; register your interest in booking a room!

You need to fill in a few personal details such as your full name, email address and telephone number.
This will only take a couple of minutes to complete. Once sent, a member of our team will be in contact to discuss your booking preferences.

If you would like to register to book for 2021/2022, please click HERE

2. Pay Your Deposit

Once a member of our team has discussed your booking preferences, you will be asked to pay a deposit of £250 in order to start your booking.

Your deposit is required to be paid within 48 hours of receiving your booking confirmation, which will be sent by your chosen accommodation and once all documents have been provided your £250 will become your security deposit.

All useful documents including a draft contract, statutory supporting notes, our booking terms and conditions are all available online here, please ensure you have read these fully before proceeding to book.

3. Documents Required

The final step is to provide us with important documents so we can verify your booking. This includes information such as:

• Photo ID
• Proof of student status
• Proof of Address

A member of the Glasgow team will be in touch to confirm which documents are required for your tenancy and once these have been assessed a link will be sent through DocuSign directly to you and any associated guarantor, this will contain your private residential tenancy agreement.

Once your PRT is signed your booking becomes verified and you will be provided with full access to MyXenia! MyXenia will give you access to a great variety of useful information including your signed contract, payment details, maintenance requests and even parcel delivery information!

Please click here to view our  private residential tenancy.

Click here for Statutory Terms Supporting Notes

If you do make the unfortunate decision to cancel your booking, please get in touch with us on 0161 974 3575 or [email protected]

Coronavirus remains a health risk, you should stay cautious to help protect yourself and others. Stay up to date with the latest updates by visiting https://www.gov.uk/coronavirus

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

To read our full Scottish complaints procedure, please click here