All you need to know about booking with Xenia…

Booking With Xenia

Our simple three-step booking process is simple, safe and secure.

1. Register to Book

The first step is simple; register your interest in booking a room!

You need to fill in a few personal details such as your full name, email address and telephone number.
This will only take a couple of minutes to complete. Once sent, a member of our team will be in contact to discuss your booking preferences.

Bookings for 25/26 are now open click here to BOOK NOW!

2. Pay Your Deposit

Once a member of our team has discussed your booking preferences, you will be asked to pay a holding deposit of £130 in order to secure your booking.

Your deposit is required to be paid within 48 hours of receiving your booking confirmation.

Please note, before moving into the property, you will be required to top your deposit up to £500 to act as your security deposit. This will be returned to you at the end of the tenancy, should the room be left in an acceptable condition.

All useful documents including a draft contract, statutory supporting notes, our booking terms and conditions are all available online here, please ensure you have read these fully before proceeding to book.

3. Documents Required

The final step is to provide us with important documents so we can verify your booking. This includes information such as:

• Proof of Address (to be dated within the last three months for your home address)
• Proof of Student Finance from the chosen University
• Proof of ID (to be an acceptable form of ID, Passport, National Identity Card, Biometric Residence permit)
• Proof of VISA (If applicable)
• Proof of Student Status (Something that proves that you are a student and that you will remain a student for the duration of your stay with Xenia Students)
• Proof of Address for the guarantor based in the UK (to be dated within the last three months the guarantors home address)
• Proof of ID for the guarantor based in the UK (Passport)

A member of the team will be in touch to confirm which documents are required for your tenancy and once these have been assessed a link will be sent through DocuSign directly to you and any associated guarantor, this will contain your private residential tenancy agreement.

If you do make the unfortunate decision to cancel your booking, please get in touch with us on 0330 9957 987 or [email protected]

At Xenia Students, customer service is at the heart of what we do but we know that things don’t always go according to plan. When things go wrong, we need you to tell us about it to ensure we are constantly improving our standards.

Stage One
Our team aim to resolve any issues as quickly as possible. However, if you believe you have a grievance, please submit your complaint, in writing, to the manager of the department you are dealing with:

Lettings – Relevant Lettings/Accommodation Manager
Property Management – Team Leader

We will acknowledge your complaint within 3 working days and then your grievance will be investigated fully. You will receive a written response within 15 working days of the initial acknowledgement. If, for whatever reason, we require longer than 15 working days to investigate the matter, we will advise you in writing with a revised response date.

Stage Two
If you are dissatisfied with the response of your complaint, please write to the Operations Manager at:
Xenia Students, Marsland House, Marsland Road, Sale, M33 3AQ

Your complaint will be acknowledged within 3 working days. The Head of Lettings will complete a full internal investigation into your complaint, and you will receive a final written response within 15 working days. Please be advised, a complaint will not be investigated unless you have completed Stage One of this complaint’s procedure.

Stage Three
If you remain dissatisfied with the conclusion of our internal investigation into your complaint, you can refer the matter to The Property Ombudsman within 12 months of our final written response. TPO require you to have completed this internal complaints procedure before you refer a matter to them. They can be contacted at: The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, SP1 2BP

If you require the relevant email address for your complaint to be issued, please email [email protected] and you will receive a response within 3 working days. Please note – this email address is purely for providing the necessary information and your complaint will not be read, deemed received or responded to.

Booking With Xenia

Our simple three-step booking process is simple, safe and secure.

1. Register to Book

The first step is simple; register your interest in booking a room with us.

You need to fill in a few personal details such as your full name, email address and telephone number. This will only take a couple of minutes to complete. Once sent, a member of our team will be in contact to discuss your booking preferences. Please note, your booking is not confirmed until you have heard from our team and they have confirmed your choice of room is available for the period you have selected.

2. Pay Your Deposit

Once a member of our team has discussed your booking preferences, you will be asked to pay a deposit of £500 in order to secure your booking.

Your deposit is required to be paid within 48 hours of receiving your booking confirmation.

Upon commencement of the tenancy, the £500 will be registered as the security deposit. This will be returned to you at the end of the tenancy, should the room be left in an acceptable condition.

All useful documents including a draft contract, statutory supporting notes, our booking terms and conditions are all available online here, please ensure you have read these fully before proceeding to book.

3. Documents Required

The final step is to provide us with important documents so we can verify your booking. This includes information such as:

• Proof of Address (to be dated within the last three months for your home address)
• Proof of Student Finance from the chosen University
• Proof of ID (to be an acceptable form of ID, Passport, National Identity Card, Biometric Residence permit)
• Proof of VISA (If applicable)
• Proof of Student Status (Something that proves that you are a student and that you will remain a student for the duration of your stay with Xenia Students)
• Proof of Address for the guarantor based in the UK (to be dated within the last three months the guarantors home address)
• Proof of ID for the guarantor based in the UK (Passport)

A member of the accommodation team in Glasgow will be in touch to confirm which documents are required for your particular tenancy and once these have been assessed, a link will be sent through DocuSign directly to you and any associated guarantor, this will contain your private residential tenancy agreement.

Please click here to view our  private residential tenancy.

Click here for Statutory Terms Supporting Notes

If you do make the unfortunate decision to cancel your booking, please get in touch with us on 0330 9957 987 or [email protected]

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

To read our full Scottish complaints procedure, please click here