Booking With Xenia

The best way to book a room with Xenia Students is through our online bookings portal MyXenia.

Our simple three-step booking process is simple, safe and secure.

Online Payment

Time to clear your next rental instalment? Simply login to your MyXenia account and select the instalment you would like to pay.

A full breakdown of previous payments will also be visible.

If you have any questions about making an online payment, feel free to call us on +44(0)161 974 3575

View Your Contract

Your electronically signed contract will be visible on the documents page of MyXenia. We advise you read through your contract in detail, paying particular detail to ensure all personal information has been entered correctly.

If you have any questions about your contract, feel free to call us on +44(0)161 974 3575

My Forum

MyXenia will also give you access to an online forum, a great way of getting to know fellow residents before starting! The forum will also have a range of topics you can discuss with your housemates including social activity ideas and ideas for improving your accommodation!

How to Rent Guide

Please click here for information on renting in England.

Right to Rent Guidance

Click here for all documents required for Right to Rent checks.

Local Housing Allowance

Click here to see whether you can qualify for up to 30% assistance with your rent.

Guarantor Information

If you are making instalment payments, a UK based guarantor must be provided.

To verify and complete your booking you will need to provide essential guarantor information including their full name, UK address, contact details and proof of income.

If you do not have a UK based guarantor, there are many third-party services who can assist. If you are struggling, please get in touch and we will try to help the best we can.

Payed Your Holding Deposit and Need to Cancel?

COVID19 Cancellation Policy

With the emerging news of outbreaks of COVID 19 across the world, our standard cancellation policy will not apply to any students that have booked accommodation with Xenia Students that can send confirmation that they have been officially diagnosed with COVID 19; a full refund of any holding deposit or move in monies paid will be issued.

We would expect students to inform Xenia Students as early as possible in order to cancel their accommodation providing the documentation mentioned above.

Should a student book accommodation with Xenia Students and not be able to obtain a VISA due to closures of VISA centres because of COVID 19 or a travel ban is in force in the students home country, this will be taken on a case by case basis and communication should be sent to contact@xenialettings.com to keep us updated on the situation.

Rooms booked can be held (an extension granted) until 01.06.2020 but no later, should a student who is struggling to get a VISA not be able to obtain a suitable VISA because of the reasons mentioned above communication should be sent prior to this point to request an extension and provide reasons why. If no communication is sent to Xenia Students and no extension is granted Xenia Students reserve the right to retain any holding deposit paid.

Should a booking have been made and all documents provided, tenancy agreement signed, and the University intake is delayed, please provide confirmation of this and we will ask the landlord whether a delay to your tenancy start date can be agreed.

We want to work with all students during this uneasy time and try to alleviate any concerns that you may have.

Should you have any queries in relation to your booking please contact us on contact@xenialettings.com or 0161 974 3575.

COVID19 Your Health and Wellbeing

Our priority at Xenia Students is to ensure the health, safety and wellbeing of our students. With this in mind, for all our students who wish to stay with us over the coming weeks we will continue providing onsite support.

Although interaction may be reduced, we wanted to assure you that at present the on-site teams remain working daily:

• We have reduced our reception hours, but they do remain open every day. We would advise in the first instance calling or emailing your accommodation manager.
• Please respect staff and other residents wishes in keeping a safe distance from each other should you come in to contact, the government guidance is 2 meters.
• We ask that you minimize the number of parcels that you have delivered to the building, this will minimize the amount of contact that you need to have with anyone unnecessarily.
• Housekeeping will continue to concentrate on high traffic areas of the buildings.
• Please continue to keep the accommodation team updated if you are self-isolating and if you need anything from us.
• Only emergency maintenance will be carried out within your rooms.

Emergency maintenance is as follows:

• No heating
• No hot water
• No provisions to cook
• No sanitary facilities
• Anything that could be deemed a health and safety risk

We do hope that you are all taking care of yourselves during this uncertain time, if there is anything that we can do please do not hesitate to get in touch.

COVID-19 Struggling to Pay Your Rent

The government has promised to pay 30 per cent of average rents in your area. To do this, renters must apply for the Local Housing Allowance, a type of housing benefit for private renters, which is administered by local authorities. Contact your local authority for details on how to claim. The Valuation Office has an online form for working out Local Housing Allowance rates here. If you’re renting a property that costs above average for the area, be aware that the benefit might cover less than 30 per cent of your actual rent.

Whilst Xenia Students strive to offer the best customer service possible, sometimes things go wrong. When it does, we need you to tell us about it to ensure we improve our services going forward.
Our accommodation team, will aim to resolve any issues for you as quickly as possible, so you remain satisfied with our service and to ensure our practices are as clear and transparent as possible. However, should you wish to still raise a complaint, please email your Accommodation Manager; they can usually help resolve most complaints onsite.If the Accommodation Manager is unable to resolve your complaint, please send (via letter or email) your complaint in writing to contact@xenialettings.com. Our Head Office team will respond to your complaint inline with the time frames set out below:

• We will send you a letter/email acknowledging receipt of your complaint within three working days of receiving it.
• We will then investigate your complaint; this will normally be dealt with by the Lettings Manager who will review your complaint and speak with the relevant parties. A formal written outcome will be provided within 15 working days of sending the above acknowledgement.
• If, at this stage you are still not satisfied, you should contact us again and we will arrange for a separate review of the complaint to be take place by a senior member of staff,
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter
• If you are still not satisfied after the last staff of the in-house complaint procedure you can request an independent review from The Property Ombudsman without charge.

Please note the following:You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Booking With Xenia

The best way to book a room with Xenia Students is through our online bookings portal MyXenia.

Our simple three-step booking process is simple, safe and secure.

Please get in touch with us on 0161 974 3575 or contact@xenialettings.com

Click here to see whether you qualify for support with your rent.

COVID19 Cancellation Policy

With the emerging news of outbreaks of COVID 19 across the world, our standard cancellation policy will not apply to any students that have booked accommodation with Xenia Students that can send confirmation that they have been officially diagnosed with COVID 19; a full refund of any holding deposit or move in monies paid will be issued.

We would expect students to inform Xenia Students as early as possible in order to cancel their accommodation providing the documentation mentioned above.

Should a student book accommodation with Xenia Students and not be able to obtain a VISA due to closures of VISA centres because of COVID 19 or a travel ban is in force in the students home country, this will be taken on a case by case basis and communication should be sent to contact@xenialettings.com to keep us updated on the situation.

Rooms booked can be held (an extension granted) until 01.06.2020 but no later, should a student who is struggling to get a VISA not be able to obtain a suitable VISA because of the reasons mentioned above communication should be sent prior to this point to request an extension and provide reasons why. If no communication is sent to Xenia Students and no extension is granted Xenia Students reserve the right to retain any holding deposit paid.

Should a booking have been made and all documents provided, tenancy agreement signed, and the University intake is delayed, please provide confirmation of this and we will ask the landlord whether a delay to your tenancy start date can be agreed.

We want to work with all students during this uneasy time and try to alleviate any concerns that you may have.

Should you have any queries in relation to your booking please contact us on contact@xenialettings.com or 0161 974 3575.

COVID19 Your Health and Wellbeing

Our priority at Xenia Students is to ensure the health, safety and wellbeing of our students. With this in mind, for all our students who wish to stay with us over the coming weeks we will continue providing onsite support.

Although interaction may be reduced, we wanted to assure you that at present the on-site teams remain working daily:

• We have reduced our reception hours, but they do remain open every day. We would advise in the first instance calling or emailing your accommodation manager.
• Please respect staff and other residents wishes in keeping a safe distance from each other should you come in to contact, the government guidance is 2 meters.
• We ask that you minimize the number of parcels that you have delivered to the building, this will minimize the amount of contact that you need to have with anyone unnecessarily.
• Housekeeping will continue to concentrate on high traffic areas of the buildings.
• Please continue to keep the accommodation team updated if you are self-isolating and if you need anything from us.
• Only emergency maintenance will be carried out within your rooms.

Emergency maintenance is as follows:

• No heating
• No hot water
• No provisions to cook
• No sanitary facilities
• Anything that could be deemed a health and safety risk

We do hope that you are all taking care of yourselves during this uncertain time, if there is anything that we can do please do not hesitate to get in touch.

COVID-19 Struggling to Pay Your Rent

The government has promised to pay 30 per cent of average rents in your area. To do this, renters must apply for the Local Housing Allowance, a type of housing benefit for private renters, which is administered by local authorities. Contact your local authority for details on how to claim. The Valuation Office has an online form for working out Local Housing Allowance rates here. If you’re renting a property that costs above average for the area, be aware that the benefit might cover less than 30 per cent of your actual rent.

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

To read our full Scottish complaints procedure, please click here