Booking With Xenia

The best way to book a room with Xenia Students is through our online bookings portal MyXenia.

Our simple three-step booking process is simple, safe and secure.

View Your Contract

Your electronically signed contract will be visible on the documents page of MyXenia. We advise you read through your contract in detail, paying particular detail to ensure all personal information has been entered correctly.

If you have any questions about your contract, feel free to call us on +44(0)161 974 3575

My Forum

MyXenia will also give you access to an online forum, a great way of getting to know fellow residents before starting! The forum will also have a range of topics you can discuss with your housemates including social activity ideas and ideas for improving your accommodation!

Guarantor Information

If you are making instalment payments, a UK based guarantor must be provided.

To verify and complete your booking you will need to provide essential guarantor information including their full name, UK address, contact details and proof of income.

If you do not have a UK based guarantor, there are many third-party services who can assist. If you are struggling, please get in touch and we will try to help the best we can.

Please click here to view our draft contract.

Endsleigh Content Insurance

Confirm your FREE contents insurance

Your contents. Covered.

By partnering with Endsleigh, the No.1 student insurance provider, we’ve arranged free contents insurance for all our students staying with us.

It is important all students confirm their cover to ensure you understand what is and isn’t covered. Plus you’ll also be entered into a prize draw specifically for Xenia Students residents, courtesy of Endsleigh!

Visit confirm your cover to see:

• What is and what isn’t covered
• Key exclusions – where cover isn’t provided
• Policy excess – the amount you pay when you make a claim
• How to make claim
• Personalise cover

We understand students have a limited budget so Endsleigh have launched brand new, unique student insurance options. They have been designed to cover the risks that you may encounter whilst living in student accommodation and away from home.

Paid Your Holding Deposit and Need to Cancel?

The UK government has advised tenancy agreements remain unaffected by the COVID-19 measures introduced. Therefore, all tenancy agreements are still enforceable and rent is due as per the terms of the agreement.

Xenia will continue to monitor the government guidelines surrounding COVID-19 and keep tenants updated. If any tenant finds themselves in financial difficulty due to the outbreak, please contact the lettings team to discuss.

Any further amendments to the tenancy agreement must be approved by the respective landlord of your apartment.

CURRENT STUDENTS

Are the buildings still open?

Yes, all our buildings are still open!

Our priority at Xenia Students is to ensure the health, safety, and well-being of our residents. We therefore are providing onsite support for all residents still residing our buildings.

Although interaction may be reduced, we wanted to assure you that at present the on-site teams remain working daily:

• We have reduced our reception hours, but they do remain open every day. We would advise in the first instance calling or emailing your accommodation manager
• Please respect staff and other residents wishes in keeping a safe distance from each other should you come in to contact, the government guidance is 2 meters
• We ask that you wear a face covering in all communal areas and when moving around the building, including when entering and exiting
• We ask that you minimize the number of parcels that you have delivered to the building, this will minimize the amount of contact that you need to have with anyone unnecessarily
• Housekeeping will continue to concentrate on high traffic areas of the buildings
• Please continue to keep the accommodation team updated if you are self-isolating and if you need anything from us
• If any maintenance needs to be carried out within your room, we will carry out and assessment based on your current circumstances  
• Visitors will not be permitted within the building

What if I can’t pay my rent?

If you are worried that you will not be able to pay your rent for any reason, please contact your building manager straight away who will be happy to discuss your options with you. 

What if I need to self-isolate or quarantine upon arrival at University?

If you are joining us from overseas and you know you will need to self-isolate, please click here to find out more about the restrictions currently in place plus details on what you need to do. Don’t forget you can order shopping and food online and have it delivered, meaning you don’t need to leave your room. 

We do hope that you are all taking care of yourselves during this uncertain time, if there is anything that we can do please do not hesitate to get in touch.

Whilst Xenia Students strive to offer the best customer service possible, sometimes things go wrong. When it does, we need you to tell us about it to ensure we improve our services going forward.
Our accommodation team, will aim to resolve any issues for you as quickly as possible, so you remain satisfied with our service and to ensure our practices are as clear and transparent as possible. However, should you wish to still raise a complaint, please email your Accommodation Manager; they can usually help resolve most complaints onsite.If the Accommodation Manager is unable to resolve your complaint, please send (via letter or email) your complaint in writing to [email protected]. Our Head Office team will respond to your complaint inline with the time frames set out below:

• We will send you a letter/email acknowledging receipt of your complaint within three working days of receiving it.
• We will then investigate your complaint; this will normally be dealt with by the Lettings Manager who will review your complaint and speak with the relevant parties. A formal written outcome will be provided within 15 working days of sending the above acknowledgement.
• If, at this stage you are still not satisfied, you should contact us again and we will arrange for a separate review of the complaint to be take place by a senior member of staff,
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter
• If you are still not satisfied after the last staff of the in-house complaint procedure you can request an independent review from The Property Ombudsman without charge.

Please note the following:You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Booking With Xenia

The best way to book a room with Xenia Students is through our online bookings portal MyXenia.

Our simple three-step booking process is simple, safe and secure.

Please click here to view our  private residential tenancy.

Click here for Statutory Terms Supporting Notes

If you do make the unfortunate decision to cancel your booking, please get in touch with us on 0161 974 3575 or [email protected]

CURRENT STUDENTS

Are the buildings still open?

Yes, all our buildings are still open!

Our priority at Xenia Students is to ensure the health, safety, and well-being of our residents. We therefore are providing onsite support for all residents still residing our buildings.

Although interaction may be reduced, we wanted to assure you that at present the on-site teams remain working daily:

• We have reduced our reception hours, but they do remain open every day. We would advise in the first instance calling or emailing your accommodation manager
• Please respect staff and other residents wishes in keeping a safe distance from each other should you come in to contact, the government guidance is 2 meters
• We ask that you wear a face covering in all communal areas and when moving around the building, including when entering and exiting
• We ask that you minimize the number of parcels that you have delivered to the building, this will minimize the amount of contact that you need to have with anyone unnecessarily
• Housekeeping will continue to concentrate on high traffic areas of the buildings
• Please continue to keep the accommodation team updated if you are self-isolating and if you need anything from us
• If any maintenance needs to be carried out within your room, we will carry out and assessment based on your current circumstances  
• Visitors will not be permitted within the building

What if I can’t pay my rent?

If you are worried that you will not be able to pay your rent for any reason, please contact your building manager straight away who will be happy to discuss your options with you. 

What if I need to self-isolate or quarantine upon arrival at University?

If you are joining us from overseas and you know you will need to self-isolate, please click here to find out more about the restrictions currently in place plus details on what you need to do. Don’t forget you can order shopping and food online and have it delivered, meaning you don’t need to leave your room. 

We do hope that you are all taking care of yourselves during this uncertain time, if there is anything that we can do please do not hesitate to get in touch.

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

To read our full Scottish complaints procedure, please click here