All you need to know about booking with Xenia…

Booking With Xenia

Our simple three-step booking process is simple, safe and secure.

1. Register to Book

The first step is simple; register your interest in booking a room!

You need to fill in a few personal details such as your full name, email address and telephone number.
This will only take a couple of minutes to complete. Once sent, a member of our team will be in contact to discuss your booking preferences.

Bookings for 23/24 are now open click here to BOOK NOW!

2. Pay Your Deposit

Once a member of our team has discussed your booking preferences, you will be asked to pay a deposit of £250 in order to start your booking.

Your deposit is required to be paid within 48 hours of receiving your booking confirmation, which will be sent by your chosen accommodation and once all documents have been provided your £250 will become your security deposit.

All useful documents including a draft contract, statutory supporting notes, our booking terms and conditions are all available online here, please ensure you have read these fully before proceeding to book.

3. Documents Required

The final step is to provide us with important documents so we can verify your booking. This includes information such as:

• Photo ID
• Proof of student status
• Proof of Address

A member of the team will be in touch to confirm which documents are required for your tenancy and once these have been assessed a link will be sent through DocuSign directly to you and any associated guarantor, this will contain your private residential tenancy agreement.

If you do make the unfortunate decision to cancel your booking, please get in touch with us on 0330 9957 987 or [email protected]

At Xenia Students, customer service is at the heart of what we do but we know that things don’t always go according to plan. When things go wrong, we need you to tell us about it to ensure we are constantly improving our standards.

Stage One
Our team aim to resolve any issues as quickly as possible. However, if you believe you have a grievance, please submit your complaint, in writing, to the manager of the department you are dealing with:

Lettings – Relevant Lettings/Accommodation Manager
Property Management – Team Leader

We will acknowledge your complaint within 3 working days and then your grievance will be investigated fully. You will receive a written response within 15 working days of the initial acknowledgement. If, for whatever reason, we require longer than 15 working days to investigate the matter, we will advise you in writing with a revised response date.

Stage Two
If you are dissatisfied with the response of your complaint, please write to the Operations Manager at:
Xenia Lettings, Bank House, Old Market Place, Altrincham, WA14 4PA

Your complaint will be acknowledged within 3 working days. The Operations Manager will complete a full internal investigation into your complaint, and you will receive a final written response within 15 working days. Please be advised, a complaint will not be investigated unless you have completed Stage One of this complaint’s procedure.

Stage Three
If you remain dissatisfied with the conclusion of our internal investigation into your complaint, you can refer the matter to The Property Ombudsman within 12 months of our final written response. TPO require you to have completed this internal complaints procedure before you refer a matter to them. They can be contacted at: The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, SP1 2BP

If you require the relevant email address for your complaint to be issued, please email [email protected] and you will receive a response within 3 working days. Please note – this email address is purely for providing the necessary information and your complaint will not be read, deemed received or responded to.

Booking With Xenia

Our simple three-step booking process is simple, safe and secure.

1. Register to Book

The first step is simple; register your interest in booking a room!

You need to fill in a few personal details such as your full name, email address and telephone number.
This will only take a couple of minutes to complete. Once sent, a member of our team will be in contact to discuss your booking preferences.

Bookings for 23/24 are now open click here to BOOK NOW!

2. Pay Your Deposit

Once a member of our team has discussed your booking preferences, you will be asked to pay a deposit of £250 in order to start your booking.

Your deposit is required to be paid within 48 hours of receiving your booking confirmation, which will be sent by your chosen accommodation and once all documents have been provided your £250 will become your security deposit.

All useful documents including a draft contract, statutory supporting notes, our booking terms and conditions are all available online here, please ensure you have read these fully before proceeding to book.

3. Documents Required

The final step is to provide us with important documents so we can verify your booking. This includes information such as:

• Photo ID
• Proof of student status
• Proof of Address

A member of the Glasgow team will be in touch to confirm which documents are required for your tenancy and once these have been assessed a link will be sent through DocuSign directly to you and any associated guarantor, this will contain your private residential tenancy agreement.

Once your PRT is signed your booking becomes verified and you will be provided with full access to MyXenia! MyXenia will give you access to a great variety of useful information including your signed contract, payment details, maintenance requests and even parcel delivery information!

Please click here to view our  private residential tenancy.

Click here for Statutory Terms Supporting Notes

If you do make the unfortunate decision to cancel your booking, please get in touch with us on 0330 9957 987 or [email protected]

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

To read our full Scottish complaints procedure, please click here