Booking With Xenia

The best way to book a room with Xenia Students is through our online bookings portal MyXenia.

Our simple three-step booking process is simple, safe and secure.

Online Payment

Time to clear your next rental instalment? Simply login to your MyXenia account and select the instalment you would like to pay.

A full breakdown of previous payments will also be visible.

If you have any questions about making an online payment, feel free to call us on +44(0)161 974 3575

View Your Contract

Your electronically signed contract will be visible on the documents page of MyXenia. We advise you read through your contract in detail, paying particular detail to ensure all personal information has been entered correctly.

If you have any questions about your contract, feel free to call us on +44(0)161 974 3575

My Forum

MyXenia will also give you access to an online forum, a great way of getting to know fellow residents before starting! The forum will also have a range of topics you can discuss with your housemates including social activity ideas and ideas for improving your accommodation!

Guarantor Information

If you are making instalment payments, a UK based guarantor must be provided.

To verify and complete your booking you will need to provide essential guarantor information including their full name, UK address, contact details and proof of income.

If you do not have a UK based guarantor, there are many third-party services who can assist. If you are struggling, please get in touch and we will try to help the best we can.

Endsleigh Content Insurance

Confirm your FREE contents insurance

Your contents. Covered.

By partnering with Endsleigh, the No.1 student insurance provider, we’ve arranged free contents insurance for all our students staying with us.

It is important all students confirm their cover to ensure you understand what is and isn’t covered. Plus you’ll also be entered into a prize draw specifically for Xenia Students residents, courtesy of Endsleigh!

Visit confirm your cover to see:

• What is and what isn’t covered
• Key exclusions – where cover isn’t provided
• Policy excess – the amount you pay when you make a claim
• How to make claim
• Personalise cover

We understand students have a limited budget so Endsleigh have launched brand new, unique student insurance options. They have been designed to cover the risks that you may encounter whilst living in student accommodation and away from home.

Paid Your Holding Deposit and Need to Cancel?

Cancellations for current tenants

The UK government has advised tenancy agreements are remain unaffected by the COVID-19 measures introduced. Therefore, all tenancy agreements are still enforceable and rent is due as per the terms of the agreement.

Xenia will continue to monitor the government guidelines surrounding COVID-19 and keep tenants updated. If any tenant finds themselves in financial difficulty due to the outbreak, please contact the lettings team to discuss.

Any further amendments to the tenancy agreement must be approved by the respective landlord of your apartment

 

Cancellations for future tenants

With the ongoing COVID-19 pandemic across the world, our standard cancellation policy will not apply to any students  that provide confirmation that they have been officially diagnosed with COVID-19 pre-occupation of the room; a full refund of any holding deposit or move in monies paid will be issued.

We would expect students to inform Xenia Students as early as possible in order to cancel their accommodation providing the documentation mentioned above.

Should a student book accommodation with Xenia Students and not be able to obtain a VISA due to closures of VISA centres because of COVID-19 or a travel ban is in force in the students home country, this will be taken on a case by case basis and communication should be sent to contact@xenialettings.com to keep us updated on the situation.

Should a student who is struggling to get a VISA not be able to obtain a suitable VISA because of the reasons mentioned above communication should be sent prior to this point to request an extension of providing such documents and provide reasons why. If no communication is sent to Xenia Students and no extension is granted Xenia Students reserve the right to retain any holding deposit paid.

If you have already booked for September 2020 and you can provide proof that your University term start date has been postponed due to COVID-19 you will be offered a rental reduction for the time of the delay.

If the university adopts either an online or blended approach to learning having a mixture of online and face to face lectures the contract that has been entered into will start at the commencement date in September.

We want to work with all students during this uneasy time and try to alleviate any concerns that you may have.

Should you have any queries in relation to your booking please contact us on contact@xenialettings.com or 0161 974 3575.

EXISTING STUDENTS

Are the buildings still open?

Yes, all our buildings are still open for current residents.

Our priority at Xenia Students is to ensure the health, safety, and well-being of our residents. We therefore are providing onsite support for all residents still residing our buildings.

Although interaction may be reduced, we wanted to assure you that at present the on-site teams remain working daily:

• We have reduced our reception hours, but they do remain open every day. We would advise in the first instance calling or emailing your accommodation manager.
• Please respect staff and other residents wishes in keeping a safe distance from each other should you come in to contact, the government guidance is 2 meters.
• We ask that you wear a face covering in all communal areas where possible 
• We ask that you minimize the number of parcels that you have delivered to the building, this will minimize the amount of contact that you need to have with anyone unnecessarily.
• Housekeeping will continue to concentrate on high traffic areas of the buildings.
• Please continue to keep the accommodation team updated if you are self-isolating and if you need anything from us.
• Only emergency maintenance will be carried out within your rooms.

Emergency maintenance is as follows:

• No heating
• No hot water
• No provisions to cook
• No sanitary facilities
• Anything that could be deemed a health and safety risk

We do hope that you are all taking care of yourselves during this uncertain time, if there is anything that we can do please do not hesitate to get in touch.

 

What if I can’t pay my rent?

Most students are in receipt of student finance which is still being paid, Student Finance England have confirmed that “students will receive their scheduled or next installment of their maintenance loan at the planned start of their summer term, regardless of whether their university or provider has made alternative arrangements for teaching.”

There is more information on Student Finance here

SAAS payments in Scotland are still to continue but please see click here for more information.

If you are not in receipt of student finance payments then we are encouraging tenants to speak with us so that we can communicate with your landlord to work out the best way possible to deal with any arrears to ensure that all parties are kept up to date. Each room within our buildings are owned by different landlords so each case has to be dealt with individually. Please contact your accommodation team in the first instance to discuss any concerns you may have about not paying your rent.

 

Can I end my tenancy early?

At Xenia Students each room is owned individually so we are not like other Accommodation providers or Universities where a blanket decision can be made across all buildings and all rooms.

The Ministry of Housing, Communities and Local Government has provided additional advice to Landlords and Tenants to respond to the Covid-19 outbreak. This advice includes the need for Tenants to continue paying their rent and for all landlords to make reasonable adjustments where they can. If you do wish to seek authorisation from your landlord to either leave early or set up a payment plan for any rent owing, then please contact your accommodation team who can liaise with them to discuss this.

Please see the advice provided by The Ministry of Housing, Communities and Local Government by clicking here

NEW STUDENTS

Can I still book for September and what if my University delays the start of term?

Yes! Bookings for the 2020/2021 academic year are open but places are filling fast so don’t delay!

Please click here for our availability and contact us on 0330 9957 987 if you have any questions.

If your university delays the term start time due to COVID-19, we are offering a rental reduction for the time of the delay (upon proof being provided by the University). This ensures that your room is secure for when the University term time starts again.

If the university adopts either an online or blended approach to learning having a mixture of online and face to face lectures the contract that has been entered into will start at the commencement date in September.

 

What if I have already booked to stay from September onwards?

If you have already booked for September 2020 and you can provide proof that your University term start date has been postponed due to COVID-19 you will be offered a rental reduction for the time of the delay.

If you are unable to travel or should be unfortunate enough to contract COVID-19 then please see our COVID-19 cancellation policy which will apply.

 

What if I need to self-isolate upon arrival at University?

If you are joining us from overseas or go on holiday in the run up to staying with us and you know you will need to self-isolate, please email us at contact@xenialettings.com as soon as possible so we can assist you and tell you what you need to do. 

For more information about the restrictions currently in place, please click here

Whilst Xenia Students strive to offer the best customer service possible, sometimes things go wrong. When it does, we need you to tell us about it to ensure we improve our services going forward.
Our accommodation team, will aim to resolve any issues for you as quickly as possible, so you remain satisfied with our service and to ensure our practices are as clear and transparent as possible. However, should you wish to still raise a complaint, please email your Accommodation Manager; they can usually help resolve most complaints onsite.If the Accommodation Manager is unable to resolve your complaint, please send (via letter or email) your complaint in writing to contact@xenialettings.com. Our Head Office team will respond to your complaint inline with the time frames set out below:

• We will send you a letter/email acknowledging receipt of your complaint within three working days of receiving it.
• We will then investigate your complaint; this will normally be dealt with by the Lettings Manager who will review your complaint and speak with the relevant parties. A formal written outcome will be provided within 15 working days of sending the above acknowledgement.
• If, at this stage you are still not satisfied, you should contact us again and we will arrange for a separate review of the complaint to be take place by a senior member of staff,
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter
• If you are still not satisfied after the last staff of the in-house complaint procedure you can request an independent review from The Property Ombudsman without charge.

Please note the following:You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

 

Booking With Xenia

The best way to book a room with Xenia Students is through our online bookings portal MyXenia.

Our simple three-step booking process is simple, safe and secure.

Please click here to view our  private residential tenancy.

 

Click Here for Statutory Terms Supporting Notes

If you do make the unfortunate decision to cancel your booking, please get in touch with us on 0161 974 3575 or contact@xenialettings.com

Cancellations for current tenants

Should you wish to terminate your tenancy with us because of COVID-19, please email us on glasgow@xeniastudents.com as soon as possible

 

Cancellations for future tenants

Should you wish to cancel your booking with us because of COVID-19, please email us on glasgow@xeniastudents.com as soon as possible

EXISTING STUDENTS

Are the buildings still open?

Yes, all our buildings are still open for current residents.

Our priority at Xenia Students is to ensure the health, safety, and wellbeing of our residents. We therefore are providing onsite support for all residents still residing our buildings.

Although interaction may be reduced, we wanted to assure you that at present the on-site teams remain working daily:

• We have reduced our reception hours, but they do remain open every day. We would advise in the first instance calling or emailing your accommodation manager.
• Please respect staff and other residents wishes in keeping a safe distance from each other should you come in to contact, the government guidance is 2 meters.
• We ask that you wear a face covering in all communal areas where possible 
• We ask that you minimize the number of parcels that you have delivered to the building, this will minimize the amount of contact that you need to have with anyone unnecessarily.
• Housekeeping will continue to concentrate on high traffic areas of the buildings.
• Please continue to keep the accommodation team updated if you are self-isolating and if you need anything from us.
• Only emergency maintenance will be carried out within your rooms.

Emergency maintenance is as follows:

• No heating
• No hot water
• No provisions to cook
• No sanitary facilities
• Anything that could be deemed a health and safety risk

We do hope that you are all taking care of yourselves during this uncertain time, if there is anything that we can do please do not hesitate to get in touch.

 

What if I can’t pay my rent?

Most students are in receipt of student finance which is still being paid, Student Finance England have confirmed that “students will receive their scheduled or next instalment of their maintenance loan at the planned start of their summer term, regardless of whether their university or provider has made alternative arrangements for teaching.”

There is more information on Student Finance here

SAAS payments in Scotland are still to continue but please see click here for more information.

If you are not in receipt of student finance payments then we are encouraging tenants to speak with us so that we can communicate with your landlord to work out the best way possible to deal with any arrears to ensure that all parties are kept up to date. Each room within our buildings are owned by different landlords so each case has to be dealt with individually. Please contact your accommodation team in the first instance to discuss any concerns you may have about not paying your rent.

 

Can I end my tenancy early?

At Xenia Students each room is owned individually so we are not like other Accommodation providers or Universities where a blanket decision can be made across all buildings and all rooms.

The Ministry of Housing, Communities and Local Government has provided additional advice to Landlords and Tenants to respond to the Covid-19 outbreak. This advice includes the need for Tenants to continue paying their rent and for all landlords to make reasonable adjustments where they can. If you do wish to seek authorisation from your landlord to either leave early or set up a payment plan for any rent owing, then please contact your accommodation team who can liaise with them to discuss this.

Please see the advice provided by The Ministry of Housing, Communities and Local Government by clicking here

NEW STUDENTS

Can I still book for September and what if my University delays the start of term?

Yes! Bookings for the 2020/2021 academic year are open but places are filling fast so don’t delay!

Please click here for our availability and contact us on 0330 9957 987 if you have any questions.

If your university delays the term start time due to Covid-19, we are offering a rental reduction for the time of the delay (upon proof being provided by the University). This ensures that your room is secure for when the University term time starts again.

If the university adopts either an online or blended approach to learning having a mixture of online and face to face lectures the contract that has been entered into will start at the commencement date in September.

 

What if I have already booked to stay from September onwards?

If you have already booked for September 2020 and you can provide proof that your University term start date has been postponed due to Covid-19 you will be offered a rental reduction for the time of the delay.

If you are unable to travel or should be unfortunate enough to contract Covid-19 then please see our Covid-19 cancellation policy which will apply.

 

What if I need to self-isolate upon arrival at University?

If you are joining us from overseas or go on holiday in the run up to staying with us and you know you will need to self-isolate, please email us at contact@xenialettings.com as soon as possible so we can assist you and tell you what you need to do. 

For more information about the restrictions currently in place, please click here

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

To read our full Scottish complaints procedure, please click here