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FAQ

Frequently asked questions

  • How do I book a viewing?

  • How do I book a room?

    You can book a room online by using the ‘BOOK ONLINE’ button (top right hand corner). It’s a really easy process and should take you 10 minutes max.

    For more information on the booking process please visit our Information Page.

  • Do you allow multiple tenants in one room?

    Yes, we do.

    We do not charge any additional rent for dual occupancies.

    If you would like more information on a dual occupancy room, please contact us on +44(0)161 974 3575 or email [email protected]

  • Can I cancel my booking?

    In England, once you have paid your holding deposit, this secures your booking. You may cancel your booking but your holding deposit is non-refundable, except in certain circumstances for example, if your landlord decides to no longer rent the property and we cannot find you an alternative room. If you have any questions regarding this please speak to the accommodation team prior to paying your holding deposit.

    In Scotland, you may cancel your booking prior to moving into the property and any funds paid will be returned to you. Should you have started your tenancy, you will need to serve 28 days notice to leave, and your rent will be remain payable during this time.

  • I can't pay my rent, what should I do?

    If you are concerned that you cannot make your rental payment on time, firstly, please do not worry. The most important thing to do is to speak with your accommodation team as soon as possible, If you have a guarantor on your tenancy and your rent remains unpaid then Xenia are entitled to contact your guarantor and ask for payment from them.

    For any more information on this please contact your accommodation team.

  • What will happen if I don't pay my rent?

    The easiest way to ensure your payments are on time is to check your rent schedule, which can be found on the back page of your tenancy agreement and set up a standing order with your bank. A standing order is an instruction you make to your bank, you set thus up yourself, choose the amount that’s taken and the frequency of the payments.

    If you are concerned that you cannot make your rental payment on time, firstly, please do not worry. The most important thing to do is to speak with your accommodation team as soon as possible, If you have a guarantor on your tenancy and your rent remains unpaid then Xenia are entitled to contact your guarantor and ask for payment from them.

    For any more information on this please contact your accommodation team.

  • When do I get my deposit back?

    At the end of your tenancy, a member of the accommodation team will conduct a full inspection of your room. Providing there is no damage and your room has been left the same as when you moved in.

Book your accommodation now!
0330 9957 987