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FAQ

Frequently asked questions

  • How do I book a viewing?

  • How do I book a room?

    You can book a room online by using the ‘BOOK ONLINE’ button (top right hand corner). It’s a really easy process and should take you 10 minutes max.

    For more information on the booking process please visit our Information Page.

  • Do you allow multiple tenants in one room?

    Yes, we do.

    We do not charge any additional rent for dual occupancies.

    If you would like more information on a dual occupancy room, please contact us on +44(0)161 974 3575 or email [email protected]

  • Can I cancel my booking?

    After securing a booking, students have a ’14 days cooling off period’ where you can cancel free-of-charge and receive a full refund.

    After the ’14 days cooling off period’, students will have to find a replacement tenant for their room, or provide legitimate proof of why they are unable to continue the tenancy.

    Further information can be found on our Information page.

  • I can't pay my rent, what should I do?

    If you are concerned that you cannot make your rental payment on time, firstly, please do not worry. The most important thing to do is to speak with your accommodation team as soon as possible, If you have a guarantor on your tenancy and your rent remains unpaid then Xenia are entitled to contact your guarantor and ask for payment from them.

    For any more information on this please contact your accommodation team.

  • What will happen if I don't pay my rent?

    The easiest way to ensure your payments are on time is to check your rent schedule, which can be found on the back page of your tenancy agreement and set up a standing order with your bank. A standing order is an instruction you make to your bank, you set thus up yourself, choose the amount that’s taken and the frequency of the payments.

    If you are concerned that you cannot make your rental payment on time, firstly, please do not worry. The most important thing to do is to speak with your accommodation team as soon as possible, If you have a guarantor on your tenancy and your rent remains unpaid then Xenia are entitled to contact your guarantor and ask for payment from them.

    For any more information on this please contact your accommodation team.

  • When do I get my deposit back?

    At the end of your tenancy, a member of the accommodation team will conduct a full inspection of your room. Providing there is no damage and your room has been left the same as when you moved in.

Book your accommodation now!
0330 9957 987