We're here for you during COVID-19 

During these very uncertain times, your safety is and will remain our top priority.

We’re doing everything we can to make your stay with us as enjoyable and safe as possible.

Here’s just a few of the things we’ve got in place:

  • Enhanced cleaning in all our communal and common areas
  • Hand sanitising stations dotted around all our buildings
  • Social distancing is and will remain in place
  • Support for all students – we’re here for you when you need us most

Information for current students

  • Are the buildings still open?

    Yes, all our buildings are still open!

    Our priority at Xenia Students is to ensure the health, safety, and well-being of our residents. We therefore are providing onsite support for all residents still residing our buildings.

    Although interaction may be reduced, we wanted to assure you that at present the on-site teams remain working daily:

    • We have reduced our reception hours, but they do remain open every day. We would advise in the first instance calling or emailing your accommodation manager
    • Please respect staff and other residents wishes in keeping a safe distance from each other should you come in to contact, the government guidance is 2 meters
    • We ask that you wear a face covering in all communal areas and when moving around the building, including when entering and exiting
    • We ask that you minimise the number of parcels that you have delivered to the building, this will reduce the amount of contact that you need to have with anyone unnecessarily
    • Housekeeping will continue to concentrate on high traffic areas of the buildings
    • Please continue to keep the accommodation team updated if you are self-isolating and if you need anything from us
    • If any maintenance needs to be carried out within your room, we will carry out and assessment based on your current circumstances  
    • Visitors will not be permitted within the building but you are able to form support bubbles, please ensure you are following guidance when forming your bubble and see here for more information.

    We do hope that you are all taking care of yourselves during this uncertain time, if there is anything that we can do please do not hesitate to get in touch.

  • What if I am struggling to pay my rent?

    If you are worried that you will not be able to pay your rent for any reason, please contact your building manager straight away who will be happy to discuss your options with you. 

  • What if I need to self-isolate or quarantine upon arrival at University?

    If you are joining us from overseas and you know you will need to self-isolate, please click here to find out more about the restrictions currently in place plus details on what you need to do. Don’t forget you can order shopping and food online and have it delivered, meaning you don’t need to leave your room. 

  • Forming Support Bubbles

    Although Xenia Students is operating a no visitor policy this does not include your support bubble, please ensure you are following guidance when forming your bubble and see here for more information. Whether you are looking for support for your own mental health at university, support for a friend or loved one, or for services that might be available to you as a student, Student Minds are available to help.