COVID-19 Cancellation Policy

Cancellations for current tenants

The UK government has advised tenancy agreements are remain unaffected by the COVID-19 measures introduced. Therefore, all tenancy agreements are still enforceable and rent is due as per the terms of the agreement.

Xenia will continue to monitor the government guidelines surrounding COVID-19 and keep tenants updated. If any tenant finds themselves in financial difficulty due to the outbreak, please contact the lettings team to discuss.

Any further amendments to the tenancy agreement must be approved by the respective landlord of your apartment


Cancellations for future tenants

With the ongoing COVID-19 pandemic across the world, our standard cancellation policy will not apply to any students  that provide confirmation that they have been officially diagnosed with COVID-19 pre-occupation of the room; a full refund of any holding deposit or move in monies paid will be issued.

We would expect students to inform Xenia Students as early as possible in order to cancel their accommodation providing the documentation mentioned above.

Should a student book accommodation with Xenia Students and not be able to obtain a VISA due to closures of VISA centres because of COVID-19 or a travel ban is in force in the students home country, this will be taken on a case by case basis and communication should be sent to contact@xenialettings.com to keep us updated on the situation.

Should a student who is struggling to get a VISA not be able to obtain a suitable VISA because of the reasons mentioned above communication should be sent prior to this point to request an extension of providing such documents and provide reasons why. If no communication is sent to Xenia Students and no extension is granted Xenia Students reserve the right to retain any holding deposit paid.

If you have already booked for September 2020 and you can provide proof that your University term start date has been postponed due to COVID-19 you will be offered a rental reduction for the time of the delay.

If the university adopts either an online or blended approach to learning having a mixture of online and face to face lectures the contract that has been entered into will start at the commencement date in September.

We want to work with all students during this uneasy time and try to alleviate any concerns that you may have.

Should you have any queries in relation to your booking please contact us on contact@xenialettings.com or 0161 974 3575.

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